RETURN & EXCHANGES
Our priority is your satisfaction. We are completely confident in the quality of our products and make all possible efforts to guarantee that you will be 100% satisfied with your purchase.
If you consider that your product is defective, please
contact us as soon as possible by following the returns procedure as detailed below. Vélo Larsson will evaluate if your product has suffered from a manufacturing defect. If it has, we will offer a replacement or full refund if the product is not available anymore. Please note that a product can not be considered defective if the problem does not occur under normal conditions of use or if it results from long term usage.
EXCHANGE OR RETURN YOUR ORDER
- Exchange or Return within 15 days of receipt
- Refunds will be made to the original purchaser, in the original method of payment, and are only available for purchases made on our website. Purchased from one of our retail partners, please contact them directly.
- Item must be in perfect condition, unworn
- Original packaging
We aim to make returns as easy as possible. If you are not 100% satisfied with a product, you can return it within 15 days of receipt for either a size exchange, an alternate product or a full refund. The returned product must be in perfect condition, unworn and in its original packaging with labels attached.
The postage for returning items is at your cost but the shipping costs for any replacement items will be at our charge. We advise using a tracked and/or signed for service when returning items as we cannot be responsible for returned items which go missing in transit.
To make a return, simply
contact us, include you order number and the email address you used when placing the order.
Great start!
This is my first bicycle outfit from Velo Larsson. And I’ve felt in love with it. I like it all, the quality, design and perfect fit. Will be back to get more again.